The Site may not be used to gain or attempt to gain a competitive advantage in AdaptiveU's industry market or be used for any commercial purpose. Services and products are intended only for persons who are legally permitted to enter binding contracts. The information, opinions, images, messages, website links, text information, music, videos, graphics, files, ideas, data and any other content provided to us by Users ("User Submissions") and uploaded, published, displayed or otherwise made available ("posted") on the Site is not endorsed by AdaptiveU. Users are solely responsible for the submissions he or she posts. Users retain all ownership rights in his or her own User Submissions. However, by submitting User Submissions to the Site, Users have the right to grant, to AdaptiveU a non-exclusive, worldwide, non-revocable, transferable, royalty-free, and perpetual right to use the User Submissions. Users rights are in any manner or media now or later developed, for any purpose, commercial, advertising, or otherwise, including the right to translate, display, sub-license, reproduce, create derivative works, distribute, assign and commercialize without any payment due to User. User Submissions are not confidential or proprietary.
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Agrees not to prescreen User Submissions or guarantee that the Site will be free from offensive, inaccurate, unlawful or otherwise objectionable User Submissions. Expressly disclaims any liability in connection with User Submissions. Assumes no responsibility for, or any obligation to monitor or remove, User Submissions. Assumes no responsibility for any action or inaction taken in regards to offensive content or User Submissions on the Site. Reserves the right to restrict any User's access to the Site or edit, remove, or refuse to post any User Submissions or terminate User accounts for any or no reason. This includes, without limitation, User Submissions that may be harmful to others or if User has engaged in harassment of AdaptiveU service providers. Users may immediately notify AdaptiveU of any objectionable User Submissions appearing on the Site. AdaptiveU makes no promise that it will edit or remove any specific User Submissions.
Although AdaptiveU's webmaster updates information on the Site periodically, AdaptiveU does not offer assurance that the information or material is error-free or complete. Such updates include but are not limited to availability and price. AdaptiveU reserves the right to revise or change information without prior notice. Although we apologize for the inconvenience, AdaptiveU reserves the right to correct any information at any time, even during User transactions, and will take measures that may include refusal, cancellation, or revision to adjust Users final payment. All prices are available for a limited time only, and AdaptiveU reserves the right to change any price without notice. Current promotions, sales, and discounts are not valid towards previously purchased service.
Links and references to and from third party websites are provided for convenience only. AdaptiveU does not expressly or implicitly endorse any information, materials, or services offered on third party sites, nor their accessibility or security. AdaptiveU does not assume any responsibility or liability for third party sites, nor does AdaptiveU make any representation or warranties of these sites. No User may provide links to AdaptiveU's website without prior written permission from AdaptiveU's webmaster. To request such permission, contact email@example.com. AdaptiveU and its service providers do not guarantee the accuracy or completeness of the Site's content. AdaptiveU does not assume responsibility or liability for third party content on the Site. Vendors of AdaptiveU may furnish certain information available to the User, including certain product data and opinions, and thus User agrees to indemnify AdaptiveU service providers and affiliates against all losses or damages resulting in User's reliance on any information, opinion, or advice obtained through the Site.
The Site is owned by AdaptiveU and is available for Users' personal and non-commercial purposes only. The AdaptiveU name, logo, and site content, including all pictures, slogans, text, colors, designs, graphics, images, icons, buttons, code, and software, are all subject to trademark, copyright, and other applicable intellectual property rights and law. Third-party trademarks, product names, and logos on the Site are the property of their respective owners. AdaptiveU retains sole rights to all use, production, and copy of its trademarks, and any misuse is strictly prohibited. AdaptiveU trademarks may not be copied, reproduced, modified, downloaded, published, exploited, or transmitted without first obtaining written permission from AdaptiveU. Permission is only granted to electronically copy and print pages from the Site solely as related to the non-commercial placement of User's personal order from AdaptiveU. AdaptiveU retains all intellectual property rights, copyrights, and trademarks for any material that User prints for personal use. User agrees to respect all applicable intellectual property laws and not use any materials on the Site to create new works. User agrees to not use, copy, or distribute any of the content, including User Generated Content, other than expressly permitted, for any commercial purpose. User warrants that he or she owns all rights in any User Submissions posted to the Site. User agrees not to post, modify, distribute, or reproduce User Submissions that belong to another person, without first obtaining the owner's permission to post such User Submissions and grant to AdaptiveU all of the license rights granted in this Agreement.
AdaptiveU provides the site "as is" and does not claim to make any warranties, express or implied, about the serviceability, merchantability, fitness for a particular purpose, or content of the site. AdaptiveU further does not warrant that its site or applicable server is free from viruses or other potentially harmful code. Neither AdaptiveU nor any of its service providers shall be liable for any claims arising from any use or inability to use products or services, the conduct of other site Users, malfunctions or defects in the site, lack of privacy or security when using the site, for any delay in or lack of delivery, for any loss of profits, data, or business, for User or any third party, as permissible under all applicable law. If applicable law does not permit such an exclusion of liability for incidental, special, or consequential damages, the limitation may not apply in its entirety. User agrees to indemnify and hold harmless AdaptiveU and its service providers from damages, and neither party will be liable for any indirect, incidental, special, consequential or any damages whatsoever (including, but not limited to, damage caused by lost profits, loss of business opportunity, lost data, computer viruses, business interruption, lost revenue, or loss of goodwill) for any cause of action, whether in contract, tort, strict liability, or otherwise, arising out of or related to this agreement. In no event, shall AdaptiveU be liable for damages in excess of the price charged to the User for User's order. This limitation shall not apply to death or personal injury to the extent that applicable law prohibits such limitation. AdaptiveU reserves the right to change or discontinue at any time any aspect or feature of this site.
We are Full Creative, our address is [Morton Fraser, St Martin's House, 16 St Martin's Le Grand, London EC1A 4EN]. You can contact us by post at the above address, by email at [firstname.lastname@example.org] or by telephone on .
Full Creative is committed to respecting your privacy and ensuring the personal information you have entrusted to us is held securely. We process personal information in accordance with the Data Protection Act 1998, Privacy & Electronic Communications Regulations 2003 and the European Union's General Data Protection Regulation (GDPR) coming into force in May 2018. The GDPR will strengthen your rights to privacy and give you control over the personal information that organisations hold about you.
Under the EU's General Data Protection Regulation:
Personal Data is defined as "any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person"
We use the information we hold about you in a range of different ways, which fall into these broad categories:
The personal data we collect from you may include the following:
We will send you offers and information only if you have given your consent for us to do so, in which case we will contact you via email, post, or online about any of our group products and services. We never share your data with companies outside our group for them to use for their own marketing. From time to time, we may team up with a third party to bring you details of a product or service we think might interest you, but where we do this the contact will come from us - we will never pass your details to the third party without your prior consent.
If you have enabled cookies in your browser you may receive banner adverts on our homepage, as these are cookie-based and not tailored using other information we hold about you. As they are cookie-based you will receive them even after you have opted out of personalised marketing, but you can control them easily via your browser settings
Purpose of use
These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas.
To maintain your session with AdaptiveU for 60 days, so that you are not required to login each time.
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.
These cookies support our chat service and accelerate loading times for chat functionality available through our websites.
If you have given your consent to marketing, we may work with social media companies such as Facebook and Twitter to provide you with information about our products and services via their platforms. If you do not wish to see these adverts, you can control this easily by disabling preference-based marketing in the privacy and ad settings on each individual platform.
Even if you have withdrawn your consent to personalised marketing by FULL CREATIVE, you might still see general adverts for FULL CREATIVE products and services on your social media feeds. These will not be specifically targeted to you, and again, you can control this via the privacy and ad settings on each platform.
In addition to any sharing listed above, we may disclose anonymized data (such as aggregated statistics) about the users of our Services in order to describe our sales, customers, traffic patterns and other information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will not contain your personal data.
We may occasionally be required by law, court order or governmental authority to disclose certain types of personal data.
We may also share your information with third parties in the following situations, to the extent permitted by law:
if we think doing so is necessary to protect the rights, property, security, or safety of us, our Service, our users, or the public;
When you visit adaptiveu.io or use the AdaptiveU platform, AdaptiveU may automatically record information that includes the web address that you came from and are going to, your device model and unique identifier, operating system type and version, browser type and version, IP address, mobile network carrier, timezone and location. Whether or not AdaptiveU collects some or all of this information depends on what type of device you use and your device settings. To learn more, please check the policies of your device manufacturer and software provider, and the settings on your device.
AdaptiveU uses third party service providers such as Google Analytics, Fullstory to learn more about how users interact with adaptiveu.io and the AdaptiveU platform. This includes the collection and tracking of data regarding the characteristics, including demographic information such as male/female gender, and activities, such as time spent viewing a specific webpage, of visitors and users. You may opt-out of Google Analytics, Fullstory tracking. Refer to the section "Your Rights and Choices" below for more information.
Some of the third-party supplier/ partners we use are based in, or carry out their activities in, countries outside the European Economic Area (EEA), which is made up of the EU Member states plus certain countries considered to offer a standard of data protection equivalent to that of Europe. Where this means personal information is transferred outside the EEA, we have to put in place additional legal protections on top of our standard checks and measures, to ensure it receives the same level of protection as it would within Europe. We do this by using standardised contractual clauses (sometimes called 'the EU Model Clauses') approved by the European Commission and European privacy regulators, although there are alternative approved legal mechanisms which we can decide to use instead. Where necessary, we also put in place any additional contractual measures required by local law in any of the countries in which we operate, except where they conflict with the General European Data Protection Regulation.
We hold your personal information only as long as we have a valid legal reason to do so, which includes providing you with the services you have requested, meeting our legal and regulatory obligations, resolving disputes and enforcing our agreements.
The length of time for which we keep different types of personal information can vary, depending on why we originally obtained them, the reason we process them and the legal requirements that apply to them.
When setting our data retention and deletion timescales we take into account a range of factors including applicable regulations and standards relating to taxation, payment processing and complaint handling, the need to prevent or detect crime or other misuse of our services, and audit requirements. To fulfil our requirements, some of your personal data will need to be retained for a period of time after you cease to be a customer. When we no longer need it to fulfil the above requirements, we delete it securely. Where we wish to retain any information for analysis purposes, we first anonymise it to the standards approved by the UK Information Commissioner's Office, (which, as we are based in the UK, is our lead regulator on matters relating to Data protection) so that it can no longer be linked back to an individual. Please note that if you opt out of receiving marketing from us, we will still need to keep your contact details in order to suppress them from future marketing activity.
We strive to protect your personal data and our Services from unauthorised access to or alteration of your personal data. This includes use of various security measures to protect your personal data held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
The General Data Protection Regulation (GDPR) gives you the right:
Please contact us if you wish to raise a concern about Full Creative's handling of your personal information, or compliment what you think we have done well.
You also have the right to lodge a complaint with the Information Commissioner's Office about how we manage your personal data.
Your browser also generates other information, including which language the Website is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the internet via your internet service provider or your network (if you access the internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our Website. We also use your IP address to help diagnose problems with our server, and to administer our Website.
A 'cookie' is a small text file that is downloaded onto your Access Device when you visit a website and that enables the website to obtain certain information from your browser, such as your preferences. Cookies allow us to maximise your experience using the Website by increasing its functionality and allowing the Website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie. A cookie does not harm Your Access Device nor does it contain any viruses or other malware.
Full Creative will review our privacy notice regularly. The terms of this notice may be updated at any time for example, in the event of changes in law and how we operate. Please do check our website from time to time. If there are any significant changes in the way we process your personal information, we will provide prominent notice on our website or send a notification. This notice was last updated in May 2018.
Hospitality is a fast-paced industry, where the customer demands excellent service. You need well-trained staff to deliver it, but how do you find time to onboard new hires and keep your business running?
AdaptiveU makes it easy.
For new staff in any industry, there's a degree of "learning on the job". However in hospitality, when customer service is everything, new hires struggling to find their feet can cut into your profit margins.
With AdaptiveU, you can invite new staff to join onboarding 'universities' - your online training portals - from the moment you hire them, ensuring they have a baseline of training before they ever meet your customers.
Working in hospitality means a certain flexibility when it comes to shift patterns, but it can give you a headache when trying to find a suitable slot for staff training, and usually results in you:
AdaptiveU makes troublesome training a thing of the past. Build courses that can be accessed by your team anywhere, any time, and receive notifications when they've completed their challenges.
'How to' videos are some of the most popular on the internet, and AdaptiveU supports all kinds of media content. Take videos from sites like Youtube and Vimeo and add them to your universities, to teach your staff how to perform practical tasks like:
With AdaptiveU, practical learning no longer has to be "in person".
Excellent customer service starts with a smile, but it doesn't end there.
AdaptiveU allows you to create customer-focused universities to ensure that your staff put the customer first in everything they do, so your business feels the benefit.