{"id":150,"date":"2018-08-30T11:06:58","date_gmt":"2018-08-30T11:06:58","guid":{"rendered":"https:\/\/www.adaptiveu.io\/resources\/?p=150"},"modified":"2019-08-12T11:08:00","modified_gmt":"2019-08-12T11:08:00","slug":"how-to-train-restaurant-employees-and-why-you-should","status":"publish","type":"post","link":"https:\/\/www.adaptiveu.io\/resources\/articles\/how-to-train-restaurant-employees-and-why-you-should\/","title":{"rendered":"How to train restaurant employees (and why you should)"},"content":{"rendered":"<\/div><\/div><\/div><\/div><\/div>
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How to train restaurant employees (and why you should)<\/h1>
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To be successful in the hospitality industry, you need to keep your customers happy. A smile might go a long way, but well-trained staff, providing great service, go some way further.<\/span><\/p>\n

AdaptiveU can help you with everything from onboarding to practical training. Make sure your customers keep on coming back for more. <\/span><\/p>\n

Reduce employee turnover: Help new hires to swim, not sink<\/strong><\/h3>\n

The hospitality industry is built on high-quality customer service. So why wouldn\u2019t you train your staff to deal with customers from their first day on the job?<\/span><\/p>\n

You know the story. A venue \u2018hires\u2019 a new staff member, only to have them work a shift, unpaid and with no prior training. They want to see if potential have what it takes to survive in the role. Without committing to a contract, of course.\u00a0<\/span><\/p>\n

\u201cStaging\u201d, as it\u2019s often called, is still commonplace in the US, especially among restaurant owners. <\/span><\/p>\n

It’s seen as a way to separate the wheat from the chaff. But this kind of sink-or-swim onboarding <\/span>is one of the reasons there\u2019s such high staff turnover in the industry<\/span><\/a>. <\/span><\/p>\n

With AdaptiveU, your new hires will be focused on customer service from minute one. Create onboarding \u201cuniversities\u201d and invite them to join. That way they have a baseline of knowledge when they arrive. <\/span><\/p>\n

Build a \u201cCustomer Service 101\u201d course, and receive notifications on their progress.<\/span><\/p>\n

AdaptiveU also supports video. It’s a great way to introduce newbies to practical tasks before they\u2019re thrown in at the deep end. <\/span><\/p>\n

Always improving your customer service, anywhere<\/strong><\/h3>\n

More and more people are using searching online to learn how to prepare food and drinks. Why not for work too?<\/span><\/p>\n

Channels like Tasty, The Tipsy Bartender, and Spoon University are some of the most popular on the internet. If you haven\u2019t heard of them, there\u2019s every chance your team have.\u00a0<\/span>Tasty, the food arm of Buzzfeed, gets around 1.8 billion views a month on Facebook alone<\/span><\/a>. <\/span><\/p>\n

The key to the success of this format is its simplicity. Their short, to-the-point, \u2018how to\u2019 videos encourage inclusivity, using <\/span>POV camera angles and unshowy recipes<\/span><\/a> to make viewers think: \u201cHey, I could do that\u201d. Don\u2019t you want your hospitality staff to feel the same way about their training?<\/span><\/p>\n

AdaptiveU can harness the power of this format for your business. Take \u2018How-to\u2019 videos from platforms like Youtube and Vimeo and add them to your universities, to help your team learn practical tasks: how to steam milk for coffee, or how to mix a mojito. <\/span><\/p>\n

Better yet, create your own content to make sure your team know how to do things the way you like them done. <\/span><\/p>\n

Your staff are more likely to learn, and provide a higher quality of service, if they\u2019re already familiar with the tools. AdaptiveU makes that possible. <\/span><\/p>\n

Flexible training options: No more dreaded training days<\/strong><\/h3>\n

Nobody wants to do training on their day off. You might think that\u2019s stating the obvious, and you\u2019d be right.<\/span><\/p>\n

Your staff probably love the flexibility of working in hospitality, where shift patterns and downtime change every week. <\/span><\/p>\n

According to caterer.com, the hospitality recruitment site, avoiding the 9-5 grind is <\/span>one of the top reasons people work in the industry in the first place<\/span><\/a>. <\/span><\/p>\n

There\u2019s a lot to be said for that kind of variety, but when it comes to staff training, it can be hard to find a time that suits everyone. It usually ends up with you having to drag somebody in on their day off. <\/span><\/p>\n

Sure, you might pay them, but who wants an hour\u2019s wage when they could be enjoying a well-earned break? Training days are designed to help your business perform, but this won\u2019t do much for your team\u2019s morale. <\/span><\/p>\n

Banish the dreaded training day from the calendar with AdaptiveU. It\u2019s a platform which supports continual learning, so your team can pick up new techniques and skills on an ongoing basis, rather than whenever you can convince them to come in outside opening hours. <\/span><\/p>\n

Generate login details for everyone, so they can access training materials from anywhere with wifi, and use your admin rights to track progress and make sure they\u2019re completing the challenges you set.<\/span><\/p>\n

Well trained staff means great customer service<\/strong><\/h3>\n

Nothing says \u201cgreat customer service\u201d quite like happy staff.<\/span><\/p>\n<\/div><\/section><\/div>

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Learn more about training your team<\/span>

Get started with AdaptiveU today<\/p>\n<\/div><\/span><\/a><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":198,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"_links":{"self":[{"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/posts\/150"}],"collection":[{"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/comments?post=150"}],"version-history":[{"count":12,"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/posts\/150\/revisions"}],"predecessor-version":[{"id":235,"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/posts\/150\/revisions\/235"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/media\/198"}],"wp:attachment":[{"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/media?parent=150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/categories?post=150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.adaptiveu.io\/resources\/wp-json\/wp\/v2\/tags?post=150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}